As you know we are interested in customer feedback and have been working hard to see our customer service levels increase.
BMW UK publish all customer comments on their dealers’ websites. Please find below some of the comments from the Stephen James websites recently that are a real indicator that we are heading in the right direction…………
"Very helpful, friendly, knew their product."
"Thank you for making my fairly large purchase a happy memorable one Stephen James."
"I would have absolutely no hesitation to recommending the dealership to anyone thinking of buying top end car as the whole process was very smooth and hassle free. I was fully kept informed when there was a change of personnel and introduced to Nick Reynolds so the process could continue seamlessly."
"Julian Blackwell could not have been more accommodating to us. Fantastic Service"
"Completely satisfied with her experience. However no follow up contact received, this is not a complaint as customer did not require one"
"What can I say other than a Gold plated service"
"The staff at the dealership really added a personal touch to my experience of buying a new car. This is a truly rare quality in sales personnel these days. I did not feel at all pressured and was able to ask any questions that came to mind, which were all helpfully answered. I cannot thank the staff enough for all their time and attention, especially Riaz Sham."
"My sales consultant, James Goodwin, was outstanding throughout the process of buying our car. I would recommend anyone thinking of buying a BMW, to go to him."
"The whole experience was fantastic. I felt like royalty. The service throughout has been first class.”
"I was frustrated that the car delivered was a manual and not an auto as ordered. In fairness to the salesman, he rectified this within days and took his Sunday off to ensure I had my car delivered as promised."
"5 star"
"Very helpful, more than willing to come out and look at things for us"
Yes we have a way to go but it’s top of our agenda and unrivalled it will be.
